FAQ
ORDERS
DO YOU SHIP INTERNATIONALLY?
We ship to most countries worldwide. Domestic Packages are shipped via USPS FIRST CLASS SHIPPING, Packages to Canada are shipped via USPS. All other international packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes, and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Colao’s Beauty Products.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country, or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be before placing your order.
HOW LONG BEFORE I CAN RECEIVE MY ORDER?
The normal processing time for orders is 48 hours during business hours (Monday - Friday). Due to increased order volume and Covid-19 Protocols, please allow additional time for processing orders.
After your order has been shipped, delivery time within the United States is 5-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
Colao’ Beauty is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges once the package has exited the United States.
WHAT CARRIER DO YOU USE?
At the moment Is USPS, as we go along we might have more carriers.
CAN I CHANGE MY ORDER?
Please contact colaobeauty@gmail.com within less than 24 hours after purchase for a chance of having the change made. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
CAN I CANCEL MY ORDER?
Unfortunately, we are not able to cancel an order once it has been placed.
CAN I EXCHANGE MY PRODUCT?
We apologize but we currently do not offer exchanges, all sales are final.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status at: https://www.colaobeauty.com/
WHY WAS I CHARGED TWICE?
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However, if it remains and you are secure you only placed one order, please send us an email to colaobeauty@gmail.com with a screenshot of the duplicate charge for further assistance.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at colaobeauty@gmail.com with your inquiry.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept online payments through Visa, Mastercard, American Express, Klarna (soon) , Paypal, and ATH Movil (Puerto Rico).
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
Please contact us immediately, within 48 hours of receiving the order, at colaobeauty@gmail.com Please provide us with your order number and some photos of the damaged product/s.
I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?
Please contact colaobeauty@gmail.com within 48 hours of receiving the order to take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
WHAT’S YOUR RETURN POLICY?
We are unable to offer refunds, returns, or exchanges. All sales are final. Colao Beauty by Genesis Z. Garcia reserves the right to refuse all returns, reshipments, and refunds.
In the unlikely event that the product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. The customer must include photos of the issue and a screenshot of your order confirmation email.
I REFUSED MY DELIVERY, WHERE IS MY REFUND?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED
MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT DO I DO?
For domestic orders, the package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to colaobeauty@gmail.com if your shipment shows no movement from the carrier's tracking information.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!
Please be careful when entering your shipping address, Colao’ Beauty Products LLC. will not be responsible for orders sent to the incorrect delivery address provided by the customer. If an item has not been shipped there might be a chance of address correction before shipping.
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
Product details can be found on the product page but if you have more questions, please free to email us at colaobeauty@gmail.com
DOES COLAOBEAUTY.COM OFFER GIFTS WITH PURCHASE PROMOTIONS?
Occasionally ColaoBeauty.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers, and other products or merchandise are subject to change and subject availability.
CUSTOMER ACCOUNT
DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No. You do not have to have an account to place an order.
HOW DO I CREATE AN ACCOUNT?
You can create an account by visiting https://www.colaobeauty.com/
HOW DO I SUBSCRIBE OR CANCEL MY EMAIL SUBSCRIPTION?
You can easily subscribe to emails by visiting ColaoBeauty.com located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.
I FORGOT MY PASSWORD, WHAT DO I DO?
To reset your password, go to https://www.colaobeauty.com/ and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter the E-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page
PRODUCT/INGREDIENT
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our Coffee is locally made by “Mis Abuelos” in Mayaguez PR. Honey is also made locally in PR. The brown sugar is 100% organically made from “Dulce Caña” in Cataño, PR, and last but not least the Coconut Oil utilized is also made in Puerto Rico from a local farm in the city of Utuado.
ARE YOUR PRODUCTS NATURAL?
We choose naturally derived ingredients over synthetics in all formulations. Only Botanically derived ingredients to make the best skin food ever.
DOES KYLIE SKIN USE PARABENS OR SULFATES?
Colao’ Beauty Products LLC. does not use parabens, sulfates, or any chemicals in any of our products.
DO YOU TEST PRODUCTS ON ANIMALS?
Colao’ Beauty Products LLC. does not test products on animals. All our products are vegan and cruelty-free.
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor or dermatologist with the list of ingredients found on the website.
ARE YOUR PRODUCTS SAFE?
Yes, all products are organic and natural with no chemicals, made from local farms. If you know you have sensitive skin, consult a dermatologist first.
WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat or humid places.